In this article and video, from our event 'The Naked truth About RPA', we explore the importance of getting the right people involved when implementing Robotic Process Automation.
Organisations often bring in external expertise to help with their RPA implementation, but they can also build their own internal team. Experience suggests that utilising a partner in the early phases will help develop the necessary skill sets. Over a period of time it may make sense to develop an in-house capability to improve on process automation – the external party can support this until the internal team is able to stand on its own two feet.
This external/internal approach will offer flexibility and breadth to deliver multiple processes quickly.
All of the panelists agreed that appointing the right internal people into the roles was very important; getting the right balance between subject matter expertise and ‘technical knowhow’ is a fine line. Although it was understood that some technical knowledge was important, having a good understanding of the business processes and having the appropriate skills, such as process mapping and continuous improvement techniques, were more important. The technical knowledge can be taught over a period of time with support from software vendors but process knowledge is invaluable.
The timing of when roles are introduced is also very important with RPA as it is important to ‘learn on the job’; recruiting people without a viable pipeline of work will mean employees losing what they have learnt very quickly. Getting this timing wrong could mean additional expense in terms of support from the software vendor and delaying the self-sufficiency.
Further roles and responsibilities will also be needed along the journey. The balance between developing processes for implementation and identifying new opportunities is important, ensuring that there are enough people in the team to keep the momentum going.
As a pipeline of processes is developed a scoring matrix will become invaluable to ensure that the focus is on the highest priority processes. It is important to continue to deliver positive outcomes through proper prioritisation, rather than to spend too much time analysing every process that is presented.
This video gives an excellent overview of our event 'The Naked Truth About RPA' in which we had a panel of RPA practitioners explain exactly what it meant to implement RPA in their businesses. This is the first in a series of videos, with subsequent films covering specific points that came out of the session.
In this article I pick out another of the key areas debated and discussed at our recent event on Robotic Process Automation: ‘The Naked Truth About RPA’. The cultural change that is necessary to ensure RPA transformation programmes are successfully embedded into organisations can be more challenging than first thought. Each of our panelists all had strong views on this subject.